Adaptive Training & Consulting Sdn Bhd                                                                                                                 download our Company Profile>>>>>

WHAT'S NEW (last updated: 18-11-2009)

Expectations increased most in emerging economies. Customer Service Quality Falling Short of Rising Expectations Across the Globe, Accenture Study Finds– Companies are not keeping pace with consumers’ rising expectations for service, especially in emerging economies, according to results of a global study. The findings are outlined in a new report, “Customer Satisfaction in the Multi-Polar World: Accenture 2007 Global Customer Service Satisfaction Survey Report”.

How to compete in this increasingly challenging business environment? How to be profitable AGAIN in your business? We suggest looking at your ways of acquire and retain your customers. If you can get your customers to come back again and again to buy your products and services, then you've created a distinct competitive advantage. You're able to compete. If you can't compete, you can't win! It is that simple.

We've created a series of training programme aim at addressing Customer Service Quality. Please click the link for more information.

1) Service Quality For Telephone Interaction

2) Service Quality For Face2Face Interaction

3) Contact Centre Quality Monitoring Workshop

Please contact us for more details.

I've many friends asking me how to start as a freelance/corporate trainer, so I decided to write an eBook about it.                                                     <<<<read more>>> 

Realized your training ambition by going the right ways!

PMIs Project Management Body of Knowledge Training Program For PMP Certification. Professional Project Management certification is becoming a highly sort after industry recognition. As a profession, project management is also experiencing phenomenal growth. A consequence of this growth is increased reliance upon project management and the need to professionally recognized project management ability. As more companies adopt project management into their businesses, the demand for knowledgeable practitioners increases globally. The Project Management Institute (PMI®) sponsors a project management certification program. The purpose and goal of this certification program is the development, maintenance, evaluation, promotion and administration of a rigorous, examination-based, professional certification credential of the highest caliber – the Project Management Professional (PMP®). The PMP® certification programme provides the necessary exam and certification preparation required in order to obtain the globally recognized PMP® (Project Management Professional) Certification from the PMI® (Project Management Institute).                                           <<<<<read more>>>>>

Project Management Workshop With LiVe Project & Immediate ROI. Our Official Project Management Curriculum is here. This Curriculum is right for you and your organisation, whether you want to enhance your project management competency, or would like to become a Project Manager.              <<<<read more>>>>>        Click here for Course Outline

You can Call  or Email us.

Professional & Effective Solutions Selling. As a result of works done with one of Malaysia's leading IT company, we understood the challenges facing by players in the IT industry. Eroding margin, competitive landscapes, shift in customers' buying patterns, and the people issues. In the centre of it all, IT companies have to move up the value chain to be able to add value to customers and becoming the winners. Solutions selling is a different ball-game:- your sales team need to acquire a different mindset as well as a set of perhaps, new skills. Again, as the results of the works we have done, we are able to design a Solutions Selling to equip your sales teams to become "value" consultants, not just "box-pushers"!                               <<<<<read more>>>>>

Excellence In Planning: A Strategic Planning Workshop. We strongly believe that business performance improvement processes the like of strategic planning and business planning, should be make available and AFFORDABLE to not just big corporations with mega bucks to burn, but to all small businesses. That is why we have designed this Excellence In Planning Workshop to enable small businesses to formulate their Strategic Plan, simply.         <<<<read more>>>>>

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Do you know that you may be able to train your employees without spending additional money? (*)

NOW every organization can train the employee.

Human Capital development or skills development for your organization is now more convenient and affordable than ever. Adaptive Trainning & Consulting Sdn Bhd’s training solutions offers a full spectrum of training courses which can be customized to your exact needs and brought to you at your convenient location and time.

What do you want to get out from your training dollars spent? You want crucial skills improvement; you want real results and solid personal development for your employees, as well as genuine return on the training investment (i.e. maximum benefits from the training dollars spent).

With our Mission of “assist SMI/SME and corporate professionals to master the knowledge, and develop the skills and attitudes essential for success in the knowledge-economy”, we can bring you beyond the promises:- deliver to you the real results.

We aim to "Inspire, Improve, Transform Through Continuous Learning".

Established since 1997, we are an approved training provider for PSMB ( Pembangunan Sumber Manusia Berhad).

We specialize in providing high quality, high relevancy human resource (HR) training services, in both soft and hard (technical) skills.

Choose from over 150 training courses available. Learn from our pool of experienced and qualified trainers who will deliver the course contents with practical insights and updated knowledge.

Beside training services, our team of professionals offer independent consulting services in technology consulting, organizational strategy, strategic planning, business planning and teams performance.

*: Terms and Conditions applied. Call us for discussion.

News & Thoughts

See Site Blog:

http://adaptiveperformance.blogspot.com/

_________________________________
 

Strategic Alliances:

IT Services: www.proxerv.com.my

_________________________________